English
The Galaty County Consumer Protection Authority gave Selgros Cash & Carry - Galati a 3,000 RON fine after having found that some of the products stated in the store"s promotional offer were not on stock. "We were surprised to see that, on the date when the offer came into effect, some of the products were not available. The merchant argued that the disclaimer said the offer was made for "up to the avaiblable stock" but the stock has to exist when the offer starts," said Consumer Protection Chief Inspector Marioara Gatej.
In turn, Selgres Marketing Manager Pia Krauss said the problem had been caused by suppliers failing to keep delivery deadlines. "The fine was 500 lei, paid in 48 hours. The sum will be invoiced to the suppliers responsible for not having delivered the products in the Selgros brochure on time. Our company believes it is very important that we always offer customers all the products in the portfolio and especially the products on offer. In this case, unfortunately, two suppliers failed to make delivery by the contractually established deadline," Krauss added.
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